trivago Awards 2017: Best Hotels in the South West Announced

November 21, 2016

Hotel search website have released the results of their annual trivago Awards, using over 175 million aggregated hotel reviews and semantic analysis to determine the best-rated hotels in regions across the UK. This year the best hotels have been awarded across eight different categories: 3-star, 4-star, 5-star, B&Bs, Value for Money, Breakfast, Guest Service and Guest Rooms.

By analysing reviews aggregated from different sources across the web, trivago aims to award hotels on a basis which is accurate, comprehensive and impartial. Johannes Thomas, Managing Director at trivago, comments “We aggregate and analyse more than 175 million hotel reviews from websites all over the world. This gives us strong insights into what hotels are particularly good at. Our trivago awards recognise those hoteliers who deliver an exceptional experience to their guests, and we are proud and delighted to award those achievements.”


Category Hotel Location Accomm. Type Rating/Score
3 Star The Bath House Chard Hotel 92.67
4 Star Kentisbury Grange Barnstaple Hotel 92.29
5 Star The Gainsborough Bath Spa Bath Hotel 93.64
B&B The Bath House Bath B&B 94.96
Value for Money The Somerville Torquay Hotel 93.19
Breakfast Hilton Garden Inn Bristol City Centre Bristol Hotel 79.06
Guest Service Grays Bath Hotel 95.42
Guest Rooms The Bath House Bath B&B 93.91

The Bath House in Chard is awarded the best 3-star hotel in the South West, with an aggregated rating of 92.67.

The best 4-star hotel is Kentisbury Grange in Barnstaple, with a rating of 92.29. The best in the 5-star category goes to The Gainsborough Bath Spa, which opened last year to much acclaim and received a rating of 93.64 in the trivago Awards.

The Bath House in Bath, which was placed 2nd in the South West last year, is awarded best in two categories this year: best B&B and best guest rooms, with rating scores of 94.96 and 93.91 respectively.

The Somerville in Torquay, which was crowned #1 in the region last year, is the best value accommodation this year, with a semantic value score of 93.19.

The best breakfast can be found in Hilton Garden Inn Bristol City Centre, with a score of 79.06.

Finally, Grays in Bath, which was placed #7 in the region last year, wins the award for best service this year, with a score of 95.42.

About the data
The data for the B&B, 3-star, 4-star and 5-star categories is taken from the trivago Rating Index (tRI), which aggregates over 175 million hotel reviews globally. An algorithm is used to produce a 100-point index score, which is updated daily to produce clear, transparent and unbiased results. The data for the Best Value, Breakfast, Service and Guest Room categories was taken from a semantic analysis, in which guests’ online reviews were analysed to identify which hotels scored highest in these categories. For the trivago Awards, hotels with sufficient availability and at least 20 reviews were considered.