Hotel search website trivago.co.uk have released the results of their annual trivago Awards, using over 175 million aggregated hotel reviews and semantic analysis to determine the best-rated hotels in regions across the UK. This year the best hotels have been awarded across eight different categories: 3-star, 4-star, 5-star, B&Bs, Value for Money, Breakfast, Guest Service and Guest Rooms.
By analysing reviews aggregated from different sources across the web, trivago aims to award hotels on a basis which is accurate, comprehensive and impartial. Johannes Thomas, Managing Director at trivago, comments “We aggregate and analyse more than 175 million hotel reviews from websites all over the world. This gives us strong insights into what hotels are particularly good at. Our trivago awards recognise those hoteliers who deliver an exceptional experience to their guests, and we are proud and delighted to award those achievements.”
|3 Star||The Clontarf||Llandudno||Hotel||95.21|
|4 Star||Trefloyne Manor||Tenby||Hotel||90.82|
|5 Star||Roch Castle||Haverfordwest||Hotel||93.10|
|B&B||Pwllgwilym Cottages and B&B||Builth Wells||B&B||94.97|
|Value for Money||The River House||Cardiff||Youth Hostel||92.58|
|Breakfast||Radisson Blu Hotel Cardiff||Cardiff||Hotel||78.29|
|Guest Service||Oakfield House||Betws-y-Coed||B&B||94.75|
The Clontarf in Llandudno, after being crowned #1 in Wales in last year’s awards, is awarded the best 3-star hotel in the country this year, with an aggregated rating of 95.21. Owner Joni Stubbs attributes to their excellent customer service and relaxed environment: “We take a relaxed and informal approach to hotel management and want all guests to feel comfortable but with all the modern comforts of today’s hotel environment.”
Trefloyne Manor in Tenby, which was placed #12 last year, is awarded the best 4-star hotel in Wales this year, with a rating of 90.82.
The best 5-star hotel is Roch Castle in Haverfordwest, with a rating of 93.10. The best B&B is Pwllgwilym Cottages and B&B in Builth Wells, with a rating of 94.97.
The best value for money accommodation goes to a youth hostel rather than a hotel, with The River House in Cardiff winning this award with a score of 92.58.
The best breakfast can be found at Radisson Blu Hotel Cardiff, with a score of 78.29.
Finally, the best service can be found at Oakfield House in Betws-y-Coed and the best guest rooms at Burleigh in Llandudno, with scores of 94.75 and 91.81 respectively.
About the data
The data for the B&B, 3-star, 4-star and 5-star categories is taken from the trivago Rating Index (tRI), which aggregates over 175 million hotel reviews globally. An algorithm is used to produce a 100-point index score, which is updated daily to produce clear, transparent and unbiased results. The data for the Best Value, Breakfast, Service and Guest Room categories was taken from a semantic analysis, in which guests’ online reviews were analysed to identify which hotels scored highest in these categories. For the trivago Awards, hotels with sufficient availability and at least 20 reviews were considered.